Do you sell to the general public?
Yes, we are open to the general public. We specialize in providing home medical supplies for individuals looking to care for themselves or their loved ones at home. Additionally, we serve many organizations, including home health clinics, doctor's offices, and hospitals. If you're unable to find what you need online, don't hesitate to contact us or visit our store during business hours for personalized assistance.
Do you offer any warranties?
We provide a lifetime LABOR warranty for all products purchased at our store, which means that we will repair or work on any necessary part of the equipment for free. However, the cost of the replacement part will be subject to a fee, depending on the item.
While most products, including wheelchairs and walkers, offer a limited lifetime warranty on their frames, other parts such as brakes, wheels, and upholstery are not covered under any manufacturer warranties. If the frame of your equipment is faulty or breaks apart, we will work with the manufacturer to replace the item at no cost.
For oxygen concentrators and CPAP machines, the manufacturer's warranty typically lasts between 1-3 years, and we will assist with the warranty process to make it as smooth as possible. The guidelines and policies of the manufacturer will apply to these items.
What is your return policy?
Our in-store equipment return policy allows for returns within 5 days of purchase. To qualify for a return, the equipment must be in the same condition and packaging as when you received it, and you must present your receipt.
However, some items cannot be returned due to direct contact with skin, such as bath benches, CPAP equipment, oxygen supplies, hernia belts, wound dressings, and ostomy supplies. Exceptions to the 3-day return policy may be made for in-store items, but they may be subject to a restocking fee of up to 25%.
For special orders, which are items specifically ordered for a customer that we do not stock in-store and require pre-payment, returns are not accepted under any circumstances. Please ensure that the item matches your exact description when placing a special order with us.
If you have questions or concerns then please contact us via email at support@dentalandmedicalequipment.com or use our contact us page for guidance.
Do you offer any coupons or discounts?
Yes, we offer a 10% discount for all veterans (with proof of ID). To receive other discounts you can subscribe to our newsletter and get periodic offers, tips and guides for all things medical supplies. We also offer coupon codes for oxygen & CPAP supplies when you subscribe on our product pages for those specific categories.